1. Definitions
“Client”, “You” and “Your” refer to the person using this website, making an enquiry or booking our services. “Company”, “We”, “Our” and “Us” refer to Yankee Travel and Tours.
2. Services Provided
Yankee Travel and Tours provides travel-related services including tours, activities, transfers, accommodation assistance, safari arrangements, travel packages and related booking support.
Some services may be provided directly by Yankee Travel and Tours while others may be provided by third-party suppliers such as hotels, activity operators, transport providers, park authorities and other travel service providers.
3. Booking and Confirmation
- You must provide accurate and complete information as requested.
- By submitting a booking request, you confirm that you have read, understood and agreed to these terms.
- All bookings are subject to availability and confirmation.
- A booking is only confirmed once written confirmation has been issued and the required payment has been received.
- We reserve the right to decline a booking request at our discretion.
- The person making the booking is responsible for ensuring all travellers included in the booking understand and accept these terms.
4. Payments and Pricing
- Payment can be made through the methods provided by Yankee Travel and Tours.
- Full payment is required at the time of booking unless otherwise agreed in writing.
- Prices may be quoted in USD, ZMW or another agreed currency.
- Bank charges, card charges, exchange-rate differences and third-party payment fees are the client’s responsibility unless otherwise stated.
- Prices, availability and inclusions may change until a booking is confirmed.
- Additional services requested after confirmation may attract additional charges.
5. Cancellations, Refunds and No-Shows
- Cancellation requests must be made in writing through an official communication channel accepted by Yankee Travel and Tours.
- A cancellation is effective from the date we receive the written request.
- Cancellation charges may vary depending on the service booked.
- Some activities, park fees, accommodation bookings, permits and third-party supplier services may be non-refundable once confirmed.
- Cancellations made less than 24 hours before the service date may be non-refundable.
- Failure to arrive at the agreed pickup point or activity location at the confirmed time may be treated as a no-show.
- No-shows may be charged in full and refunds may not be available.
- Where applicable, refunds will be processed within a reasonable timeframe using the original payment method where possible.
- Bank, card or third-party processing charges may be deducted from a refund.
6. Changes, Delays and Amendments
- We may make changes to tours, transfers, packages, prices, routes, itineraries and availability where necessary.
- Changes may result from weather, road conditions, river levels, supplier changes, operational requirements, safety concerns or circumstances beyond our control.
- If a significant change affects a confirmed booking, we will notify you as soon as reasonably possible.
- Where possible we may offer an alternative; refund conditions depend on the specific service booked.
- Clients must be ready at the confirmed pickup time. Client delays may reduce tour time or result in missed services.
7. Travel Documents and Cross-Border Requirements
- You are responsible for valid passports, visas, permits, vaccination documents and other required travel documents.
- For cross-border travel, you are responsible for meeting immigration and entry requirements for each country visited.
- Yankee Travel and Tours is not responsible for denied entry, border delays, visa issues, missed activities or additional costs caused by incomplete or invalid travel documents.
- Border crossing times may vary because of immigration procedures, customs checks, road conditions or government requirements.
8. Health, Safety and Travel Insurance
- Some tours and activities involve physical movement, outdoor conditions, wildlife areas, boats, vehicles or adventure activities.
- Clients must tell us about medical conditions, mobility limitations, dietary requirements or special needs before booking.
- We strongly recommend suitable travel insurance covering medical expenses, cancellations, delays, lost property and personal accidents.
- Clients must follow safety instructions from guides, drivers, activity operators and authorised personnel.
- Participation may be refused where a client’s condition or conduct presents a safety risk.
9. Client Responsibility
- Provide accurate personal, travel and contact information.
- Check booking details, dates, times, pickup points and inclusions before confirming.
- Take responsibility for personal belongings, luggage, travel documents, devices and valuables.
- Behave respectfully toward guides, drivers, staff, suppliers, local communities and other guests.
- We may refuse service where behaviour is abusive, unsafe, unlawful or disruptive.
10. Third-Party Suppliers
Some services may be operated by accommodation providers, activity operators, transport providers, restaurants, park authorities or border service providers. Their own terms, safety rules, cancellation conditions and refund policies may apply. We will assist where possible but cannot be responsible for changes, delays, cancellations or decisions made by third parties outside our control.
11. Liability
We aim to provide accurate information and reliable services. We do not guarantee that all website information will always be free from errors or changes.
Yankee Travel and Tours shall not be liable for loss, injury, delay, damage, additional expense or inconvenience caused by events beyond our reasonable control, including weather, border delays, road closures, vehicle breakdowns, supplier changes, government actions, park authority decisions or natural events. Nothing in these terms is intended to exclude liability where such exclusion is not permitted by applicable law.
12. Website Information and Use
- Tour descriptions, prices, availability, travel times and images are provided for general guidance and may change.
- You agree to use the website for lawful purposes only.
- You may not use the website in a way that damages it, interferes with its operation or affects other users.
- We may update, change or remove website content at any time without prior notice.
13. Intellectual Property
Website content including text, images, graphics, logos and layout belongs to Yankee Travel and Tours or is used with permission. You may not copy, reproduce, modify, distribute or use our website content commercially without written permission. Some images may be used for illustration purposes only.
14. Privacy
We handle personal information according to our Privacy Policy.
15. Governing Law
These terms and conditions are governed by the laws of Zambia. Disputes arising from these terms, our website or services are subject to the courts of Zambia.
16. Acceptance of Terms
By using this website, making an enquiry, confirming a booking or making payment, you confirm that you accept these terms and conditions.