1. Who We Are
This website is operated by Yankee Travel and Tours, a travel company based in Livingstone, Zambia. We provide tours, transfers, accommodation assistance, safari arrangements, travel packages and related booking support.
2. Information We Collect
We may collect personal information when you contact us, request a quotation, book a service, complete a form, make payment or communicate with us by phone, email, WhatsApp or social media.
- Name and contact details such as email, phone and WhatsApp number.
- Travel details such as dates, pickup/drop-off locations, hotel names, flight details and tour preferences.
- Booking information such as selected tours, transfers, packages, traveller numbers and special requests.
- Payment confirmation details such as transaction references, invoice details and payment status.
- Information needed for travel support such as nationality, passport/visa information or special requirements where necessary.
- Technical information such as IP address, browser type, device information, pages visited and website usage data.
Website enquiry and booking submissions may also be stored in our internal booking and enquiry management system so our team can track and respond to your request.
3. How We Use Your Information
- Respond to enquiries and provide quotations.
- Arrange tours, transfers, accommodation, safari activities and travel packages.
- Confirm dates, pickup times, activity details and booking requirements.
- Process payments, confirm payment status and issue booking confirmations.
- Communicate by email, phone, WhatsApp or other contact methods you provide.
- Provide support before, during and after your trip.
- Improve our website, services, communication and booking process.
- Comply with legal, regulatory, tax, accounting or safety requirements where applicable.
4. Payment Information
Payments may be processed through secure third-party payment providers such as our online payment portal. Yankee Travel and Tours does not ask customers to submit full card details through ordinary website forms. We may receive confirmation information such as your name, amount paid, transaction reference, payment date and booking reference.
5. Sharing Your Information
We do not sell or rent your personal information. We may share relevant information where necessary to provide the requested travel service, including with hotels/lodges, activity operators, safari providers, guides, transport providers, park authorities, payment processors and legal/regulatory authorities where required by law.
6. Cross-Border and Travel Requirements
For cross-border services or certain arrangements, we may need information such as nationality, passport details, visa status, travel dates and traveller names. You are responsible for ensuring the information you provide is accurate and complete.
7. Communication
We may contact you about your enquiry, quotation, booking, payment, itinerary, pickup time, travel changes or support request through email, phone, SMS, WhatsApp, website forms or social media depending on the details you provide.
8. Cookies and Website Usage
Our website may use cookies or similar technologies to support website functionality, understand visitor activity and improve our online services. You can disable cookies through your browser settings, although some features may not function properly.
9. How We Protect Your Information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No method of online transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.
10. How Long We Keep Your Information
We keep personal information only for as long as necessary for booking management, customer support, legal, accounting, tax or business record purposes. When no longer needed, information may be deleted, anonymised or securely stored as appropriate.
11. Your Rights
You may contact us to request access to personal information we hold about you and may ask us to correct, update or delete information where appropriate. Some records may need to be retained for legal, accounting, tax, dispute-resolution or booking-record purposes.
12. Children’s Privacy
Our website and services are not intended for children to use without the involvement of a parent, guardian or responsible adult. Where children are included in a booking, the person making the booking is responsible for providing required information and obtaining necessary consent.
13. Links to Other Websites
Our website may link to third-party payment portals, social media platforms, hotels, activity providers or travel partners. We are not responsible for the privacy practices, content or security of those external websites.
14. Changes to This Privacy Policy
We may update this policy to reflect changes in our services, website, legal requirements or business practices. The revised version will be posted on this page with an updated date.
15. Contact Us
For privacy questions or requests, contact Yankee Travel and Tours at yankeetravelandtours@gmail.com or +260 977 387986.