Privacy Policy

1. Who We Are

This website is operated by Yankee Travel and Tours, a travel company based in Livingstone, Zambia.

We provide travel-related services including tours, transfers, accommodation assistance, safari arrangements, travel packages and related booking support.

2. Information We Collect

We may collect personal information when you contact us, make an enquiry, request a quotation, book a service, complete a form, make payment or communicate with us by phone, email, WhatsApp or social media.

• Your name and contact details such as email address, phone number and WhatsApp number.
• Travel details such as travel dates, pickup locations, drop-off locations, hotel names, flight details and tour preferences.
• Booking information such as selected tours, transfers, packages, number of travellers and special requests.
• Payment confirmation details such as transaction references, invoice details and payment status.
• Information needed for travel support such as passport details, nationality, visa information or special requirements where necessary for a booking.
• Technical information such as IP address, browser type, device information, pages visited and website usage data.

3. How We Use Your Information

We use your information to provide travel services, communicate with you and improve our customer experience.

• To respond to enquiries and provide quotations.
• To arrange bookings, tours, transfers, accommodation, safari activities and travel packages.
• To confirm travel dates, pickup times, activity details and booking requirements.
• To process payments, confirm payment status and issue booking confirmations.
• To communicate with you by email, phone, WhatsApp or other contact methods you provide.
• To provide customer support before, during and after your trip.
• To improve our website, services, customer communication and booking process.
• To comply with legal, regulatory, tax, accounting or safety requirements where applicable.

4. Payment Information

Payments may be processed through secure third-party payment providers such as our online payment portal or other approved payment methods.

Yankee Travel and Tours does not ask customers to submit full card details directly through ordinary website forms. Card payments are handled by the relevant payment processor according to their own security and privacy procedures.

We may receive payment confirmation information such as your name, amount paid, transaction reference, payment date and booking reference.

5. Sharing Your Information

We do not sell or rent your personal information. We may share relevant information only where necessary to provide your requested travel services.

• Hotels, lodges and accommodation providers.
• Activity operators, safari providers, tour guides and transport providers.
• Park authorities, border support providers or other travel service providers where required.
• Payment processors for payment confirmation and transaction processing.
• Legal, regulatory or government authorities where required by law.

We only share the information needed for the relevant booking or service.

6. Cross-Border and Travel Requirements

For cross-border services or certain travel arrangements, we may need information such as nationality, passport details, visa status, travel dates and traveller names to assist with bookings or service coordination.

You are responsible for ensuring that all information you provide is accurate and complete.

7. Communication

We may contact you about your enquiry, quotation, booking, payment, itinerary, pickup time, travel changes or customer support request.

Communication may take place through email, phone, SMS, WhatsApp, website forms or social media depending on the contact details you provide.

8. Cookies and Website Usage

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity and improve our online services.

You can choose to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

9. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security but we aim to use responsible and appropriate safeguards.

10. How Long We Keep Your Information

We keep personal information only for as long as necessary for booking management, customer support, legal, accounting, tax or business record purposes.

When information is no longer needed, we will delete, anonymise or securely store it where appropriate.

11. Your Rights

You may contact us to request access to the personal information we hold about you. You may also ask us to correct, update or delete your information where appropriate.

Some information may need to be kept where required for legal, accounting, tax, dispute resolution or booking record purposes.

12. Children’s Privacy

Our website and services are not intended for children to use without the involvement of a parent, guardian or responsible adult.

Where children are included in a booking, the person making the booking is responsible for providing the required information and obtaining the necessary consent.

13. Links to Other Websites

Our website may contain links to third-party websites such as payment portals, social media platforms, hotels, activity providers or travel partners.

We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business practices.

The updated version will be posted on this page with a revised last updated date.

15. Contact Us

If you have questions, concerns or requests about this Privacy Policy or your personal information, please contact Yankee Travel and Tours.

Email: yankeetravelandtours@gmail.com

Phone or WhatsApp: +260 977 387986