Frequently Asked Questions

We are located in Livingstone, Zambia.

We offer tours, transfers, safaris, accommodation assistance, tour packages, activity bookings and travel support in Livingstone, Victoria Falls, Chobe and selected destinations in Southern Africa.

You can make a booking through our website or by contacting us directly. Please provide your travel dates, number of travellers, preferred service and any special requirements. A booking is confirmed once we have issued written confirmation and the required payment has been received.

We accept payments through our secure online payment portal. Please only make payment after receiving a quotation, invoice or booking confirmation from Yankee Travel and Tours. You can use our payment page or the official payment link provided by our team.

Refunds depend on the cancellation conditions of the specific service booked. Some activities, park fees, accommodation bookings, permits and third-party supplier services may be non-refundable once confirmed. Cancellation requests should be made in writing as early as possible. Cancellations made less than 24 hours before the service date may be non-refundable.

Please be ready at the confirmed pickup time and location. Delays caused by the client may reduce tour time or result in missed services. If you fail to arrive at the agreed pickup point or activity location at the confirmed time, this may be treated as a no-show and refunds may not be available.

Yes. We provide airport transfers, hotel transfers and selected cross-border transfers that directly serve Livingstone. Please share your flight details, hotel name, pickup point, drop-off point and number of travellers when requesting a transfer.

Yes. We can assist with Chobe day trips and selected cross-border travel experiences from Livingstone. Travellers are responsible for ensuring they have valid passports, visas, permits, vaccination documents and any other travel documents required for entry.

Age restrictions vary depending on the activity, supplier, safety rules and destination. Any age limits will be explained during the booking process where applicable. Please tell us the ages of children or young travellers before booking so that we can recommend suitable activities.

Yes. We can help create customised tours based on your interests, travel dates, budget and preferred activities. Send us your ideas and we will recommend suitable options.

Group discounts may be available for selected tours, transfers and activities. The discount depends on group size, travel dates, service type and supplier conditions.

We aim to respond to enquiries within 24 hours. If your request requires more time, we will update you and provide further information as soon as possible.

Yes. We strongly recommend suitable travel insurance covering medical expenses, cancellations, delays, lost property and personal accidents.

What you need depends on the tour or activity. We generally recommend comfortable clothing, suitable shoes, sun protection, drinking water, travel documents and any personal medication.

We support responsible travel and aim to work with local partners who respect the environment, wildlife and local communities.

We combine local knowledge, personal service and practical travel support. Our team helps guests experience Livingstone, Victoria Falls, Chobe and nearby regional destinations with care, reliability and attention to detail.